Store Return Policy
Effective Date: 07/01/2023
Thank you for shopping at Health and Prescription Service’s (HAPS) online store. We are committed to your satisfaction and strive to provide quality products. If you need to return or exchange a product, please review our Return Policy below.
1. Returns and Exchanges
1.1 Eligibility: We accept returns and exchanges for products purchased through our online store within 15 days of the original purchase date.
1.2 Condition: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.1 Initiating a Return/Exchange: To initiate a return or exchange, please contact our customer service team at email@example.com within 7 days of receiving the product. Provide your order number, the product(s) you wish to return/exchange, and a brief description of the reason for the return/exchange.
2.2 Approval: Our customer service team will review your request and provide instructions on how to proceed. Returns and exchanges require approval, and you may be asked to provide photos or additional information.
2.3 Return Shipping: If approved, you will be responsible for shipping the product(s) back to us in their original packaging, using a trackable shipping method. Shipping costs for returns/exchanges are the responsibility of the customer, unless the return is due to an error on our part.
3. Refunds and Exchanges
3.1 Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 3 business days.
3.2 Exchanges: If you are exchanging a product for a different item, we will ship the replacement item after receiving and approving the returned product.
4. Non-Returnable Items
4.1 Gift Cards: Gift cards are non-returnable and non-refundable.
5. Damaged or Defective Items
5.1 Reporting Damages/Defects: If you receive a damaged or defective product, please contact our customer service team at firstname.lastname@example.org within 3 days of receiving the product. Provide your order number, photos of the damage/defect, and a description of the issue.
5.2 Resolution: We will assess the situation and determine whether to provide a refund, exchange, or replacement for the damaged/defective product.
6. Contact Us
6.1 Questions: If you have any questions about our Return Policy or need assistance with a return/exchange, please contact our customer service team at email@example.com.
By making a purchase from our nonprofit store, you acknowledge that you have read, understood, and agreed to our Return Policy. We appreciate your support and cooperation in ensuring a positive shopping experience.